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Terms & Conditions

Terms & Conditions – Iceland Sky ehf

Last updated: 16 September 2025

Summary at a Glance

This page sets the rules for using our website and booking services, covering payment, cancellations, liability, and customer obligations. Please read together with our Privacy Policy, Cancellation & Refund Policy, and Cookie Policy.

Key Sections: Bookings & Payments, Cancellations & Refunds, Customer Responsibilities, Weather & Safety, Liability & Insurance, Privacy & Cookies, Governing Law.

Company Information

1) General

These Terms & Conditions govern use of www.icelandsky.is and all services provided by Iceland Sky ehf (“Iceland Sky”, “we”, “us”). By using the website, submitting a booking, or purchasing a service, you accept these Terms & Conditions, our Cancellation & Refund Policy, Privacy Policy, and Cookie Policy.

2) Services and content

  1. Descriptions, pricing, availability, and itineraries are provided in good faith and may change without prior notice.
  2. All website content is protected by copyright and may not be reused without written permission.

3) Bookings & payment

  1. A booking is confirmed only upon successful payment and receipt of our confirmation.
  2. Prices are shown in ISK and include VAT where applicable.
  3. Accepted payment methods are as shown at checkout. We do not store full card details; payments are processed by certified providers.

4) Cancellations & refunds

Our Cancellation & Refund Policy forms part of these Terms and applies to all bookings. If Iceland Sky cancels a service and no suitable alternative is offered, you are entitled to a refund for the affected service(s).

Our Cancellation & Refund Policy forms part of these Terms and applies to all bookings. If Iceland Sky cancels a service and no suitable alternative is offered, you are entitled to a refund for the affected service(s).

5) Customer responsibilities

  1. Provide accurate information and advise us in advance of any health conditions, allergies, or special requirements.
  2. Arrive on time at the designated meeting point or pickup location. Late arrival may be treated as a no‑show (see Cancellation Policy).

6) Weather, safety, and itinerary changes

Tours are subject to Icelandic weather and road conditions. We may alter, delay, or cancel for safety or operational reasons, including insufficient participation or force majeure.

7) Liability & insurance

  1. Participation is at the customer’s own risk. Iceland Sky is not liable for personal injury, loss, or damage unless caused by our negligence.
  2. We recommend comprehensive travel and health insurance.

8) Third‑party services

Some services may be delivered by partners. Their terms may apply in addition to ours. Non‑recoverable partner costs may be deducted from refunds (see Cancellation Policy).

9) Privacy & cookies

We process personal data in accordance with our Privacy Policy and use cookies as described in our Cookie Policy.

10) Governing law & jurisdiction

These Terms are governed by Icelandic law. Disputes shall be brought before the District Court of Reykjavík, Iceland.

11) Contact

info@icelandsky.is | +354 768 1435 | Áshamri 12, 221 Hafnarfjörður, Iceland

Privacy Policy – Iceland Sky ehf

Last updated: 16 September 2025

Summary at a Glance

This explains what personal data we collect, why we collect it, how we use it, and what rights you have under GDPR. We never sell your information.

Scope: Applies to customers and visitors of icelandsky.is. Data collected includes contact details, booking info, payment references, and cookies/analytics.

Your rights: access, correction, deletion, restriction, objection, data portability, withdrawal of consent. Contact us at info@icelandsky.is.

Company Information

Scope

This policy explains how we collect, use, share, and protect personal data when you visit our website, communicate with us, or use our services.

Data we collect

  1. Identity & contact: name, email, phone, billing address, country.
  2. Booking details: service, dates, participants, pickup, preferences.
  3. Payment data: method, transaction identifiers, amounts (processed by certified providers; we do not store full card numbers).
  4. Technical data: IP address, device/browser info, cookie IDs, analytics.
  5. Communications: emails, forms, chat, reviews, support requests.
  6. Special categories (only if necessary and provided by you): medical/dietary info to support safety and accommodations.

Purposes & legal bases

  1. Booking and service delivery (contract performance).
  2. Support, notifications, and service updates (contract; legitimate interests).
  3. Payments, invoicing, accounting, fraud prevention (legal obligation; legitimate interests).
  4. Website operation, security, and analytics (consent where required; legitimate interests).
  5. Marketing communications (consent; you can withdraw at any time).
  6. Compliance with law and to establish/exercise/defend legal claims (legal obligation; legitimate interests).

Cookies & tracking

We use cookies and similar technologies; see our Cookie Policy for details and choices.

Sharing your data

We share data with:

  1. Payment processors and banks to complete transactions.
  2. Operational partners (e.g., transport, accommodation, activity suppliers) to provide booked services..
  3. IT/hosting, analytics, communications, and other processors under contracts.
  4. Authorities where required by law or to protect rights and safety.

We do not sell personal data.

International transfers

Where data is transferred outside the EEA, we use appropriate safeguards (e.g., EU Standard Contractual Clauses) and conduct required assessments.

Retention

We keep data only as long as necessary:

  1. Bookings and invoices: per Icelandic accounting rules.
  2. Marketing: until you unsubscribe or withdraw consent.
  3. Technical logs: rolling periods for security and troubleshooting.

Your rights

Subject to law, you may request access, rectification, erasure, restriction, objection, and data portability; you may withdraw consent at any time. You can complain to Persónuvernd (Icelandic Data Protection Authority).

Contact for privacy requests: info@icelandsky.is

Security

We implement appropriate technical and organizational measures to protect personal data; no system is completely secure.

Children

Our services are not directed to children under 16.

Third‑party links

We are not responsible for privacy practices of third‑party sites we link t

Changes

We may update this policy. We will post updates with a new “Last updated” date.

Contact

info@icelandsky.is | +354 768 1435 | Áshamri 12, 221 Hafnarfjörður, Iceland

Summary at a Glance

This explains what cookies are, which ones we use, and how you can manage them.

We use: Essential cookies (checkout, security, login), Performance/analytics (site improvements), Functional (preferences), Marketing (only with consent).

Your control: Manage cookies via our banner or your browser settings. Some third-party analytics/ads tools may set cookies.

How we use cookies

  • Essential: required for core functions such as security, checkout, and session management.
  • Performance/analytics: to understand site usage and improve the experience.
  • Functionality: to remember preferences (e.g., language).
  • Marketing (if used): to deliver and measure ads; used only with your consent where required.

Your choices

This policy explains how we collect, use, share, and protect personal data when you visit our website, communicate with us, or use our services.

  • Cookie banner: You can accept, reject, or manage categories (except strictly necessary).
  • Browser settings: You can delete or block cookies at any time (site functionality may be affected).

Retention

Cookie lifetimes vary by category and provider. Session cookies expire when you close your browser; persistent cookies remain until their set expiry or deletion.

More information